Effective Date: 6 October 2026 These Terms & Conditions govern the relationship between XTALENT EVENTS LLC, trading as Meridian Global Concierge (“Meridian”, “we”, “us”), and the client (“Client”). XTALENT EVENTS LLC Trade License No. 2644234 Sharjah Media City (SHAMS), Sharjah, UAE By purchasing a Membership, approving a quotation, making payment, or instructing Meridian to proceed, the Client agrees to these Terms. 1. Services Meridian provides private concierge, lifestyle management, family concierge, executive support, event coordination, sourcing, administrative assistance and related services. Services may include:
Travel planning and coordination
Hotels, villas and transfers
Restaurants and events
Private aviation and yacht sourcing
Visa and documentation assistance
Relocation support
Medical and wellness coordination
Personal shopping and luxury sourcing
Household and family support
Corporate concierge services
Where a service requires a separate licence or professional authorisation, the underlying service will be provided by an appropriately authorised third-party provider. 2. Third-Party Providers Meridian may arrange services through independent third parties including airlines, hotels, transport companies, restaurants, event organisers, medical providers, aviation operators and other suppliers. Third-party services remain subject to the supplier’s own terms, availability, cancellation rules and refund policies. Meridian is responsible for its own concierge and coordination services, but does not control the performance of independent suppliers. 3. Quotations and Confirmation Prices, availability and service conditions may be provided by quotation, invoice, payment link or written communication. Third-party prices and availability may change until final confirmation. A booking is considered confirmed once Meridian or the relevant supplier issues a confirmation, voucher, reservation number, ticket or equivalent confirmation. 4. Client Instructions Meridian may rely on clear written instructions sent by email, WhatsApp, Telegram or another agreed channel. Messages such as: “Proceed”, “Book”, “Confirmed”, “Approved” may be treated as authorisation to proceed. Once a booking or chargeable action has been completed, applicable cancellation and amendment rules will apply. 5. Payments Meridian may accept payment by:
Payment card
Payment link
Bank transfer
SWIFT transfer
Other approved methods
Payments may be processed by authorised third-party payment providers. The Client is responsible for any applicable bank charges, exchange fees or payment processing fees. 6. Third-Party Costs Membership and concierge fees cover Meridian’s professional services only. Third-party costs are charged separately and may include:
Flights
Hotels
Villas
Transfers
Restaurants
Tickets
Private aviation
Yachts
Vehicle rentals
Medical services
Visa or government fees
Purchases and gifts
External professional services
These costs must be separately approved and paid by the Client. 7. Meridian Private USD 650 per 30 days Meridian Private is designed for one individual and includes access to a Dedicated Personal Concierge available 24/7. Services may include:
8. Meridian Family USD 1,500 per 30 days Meridian Family provides support for the subscribing Client and their immediate family or household, with access to a Dedicated Family Concierge available 24/7. Services may include:
Core Meridian Private services
Family Travel & Holidays
Hotels, Villas, Flights & Transfers
Children & Education Support
Medical & Wellness Coordination
Home & Household Support
Nannies, Drivers & Household Staff Sourcing
Family Events & Celebrations
Visa, Relocation & Documentation Assistance
Personal Shopping & Family Requests
Worldwide Family Support
Requests relating to unrelated third parties, large groups or separate commercial activities may require an additional agreement or fee. 9. Membership Period Membership is valid for 30 days from activation, unless otherwise agreed in writing. Membership begins once full payment has been received and confirmed. 10. 24/7 Concierge Access 24/7 access means Clients may submit requests at any time. It does not guarantee that every request can be completed immediately. Completion times may depend on:
Complexity
Time zone
Supplier availability
Government processing
Client approvals
Local regulations
Urgent requests will be prioritised where reasonably possible. 11. Fair Use Memberships provide ongoing concierge support and are not based on a fixed number of requests. Services are subject to fair and reasonable use. Where the volume, complexity or time required materially exceeds normal Membership use, Meridian may propose:
An additional service fee
A bespoke package
A corporate arrangement
A separate agreement
Any additional charges will be disclosed before chargeable work begins. 12. Renewal Membership may be purchased as:
A single 30-day period; or
A recurring subscription
Automatic renewal applies only where the Client has expressly agreed to recurring billing. Current Membership prices are: Meridian Private — USD 650 / 30 days Meridian Family — USD 1,500 / 30 days Pricing changes will apply only to future billing periods. 13. Cancellation and Refunds Clients may cancel future Membership renewal at any time. Cancellation of renewal does not automatically refund the current Membership period. Once Membership has been activated and concierge access has been provided, Membership fees are generally non-refundable, subject to applicable law. Third-party bookings are subject to the supplier’s own cancellation and refund rules. 14. Amendments and Supplier Changes Changes after confirmation may result in:
Fare differences
Supplier fees
Cancellation fees
Rebooking fees
Additional taxes
Meridian will obtain Client approval before knowingly incurring additional charges. 15. Visa, Relocation and Professional Services Meridian may provide administrative and organisational support relating to visas, immigration, relocation, banking, property and similar matters. Where professional or regulated advice is required, Meridian may refer the Client to an authorised specialist. Meridian does not guarantee decisions made by embassies, immigration authorities, banks, regulators or government bodies. 16. Medical Concierge Meridian may assist with medical and wellness appointments and provider sourcing. Meridian does not itself provide medical diagnosis or treatment unless delivered by a licensed healthcare provider. 17. Client Responsibilities The Client must provide accurate information, including where required:
Names
Passport details
Travel dates
Nationality
Number of guests
Booking preferences
Payment details
The Client remains responsible for holding valid passports, visas, travel authorisations and other required documents. 18. Force Majeure Meridian is not responsible for delays or failures caused by circumstances beyond reasonable control, including:
Natural disasters
War or civil unrest
Government restrictions
Severe weather
Airport closures
Airspace closures
Strikes
Infrastructure or communication failures
19. Compliance Meridian may request identification or supporting documents for:
KYC
AML checks
Fraud prevention
Sanctions screening
Payment verification
Meridian may decline or suspend a transaction where legal, regulatory or fraud concerns arise. 20. Privacy and Confidentiality Client information is processed in accordance with Meridian’s Privacy Policy. Information may be shared with relevant third parties where necessary to complete the Client’s request. Meridian will use reasonable measures to protect confidential Client information. 21. Right to Decline Requests Meridian may decline requests that are:
Unlawful
Fraudulent
Outside Meridian’s permitted activities
Unsafe
Unreasonably risky
Not reasonably capable of fulfilment
22. Limitation of Liability To the maximum extent permitted by law, Meridian is responsible only for direct losses caused by a proven breach of Meridian’s own obligations. Meridian is not responsible for indirect or consequential losses or for failures caused by independent third-party providers. Nothing in these Terms excludes liability that cannot legally be excluded. 23. Governing Law These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws and regulations relevant to Sharjah and Sharjah Media City Free Zone. Any disputes should first be addressed through good-faith discussions. Unresolved disputes may be submitted to the competent courts of the UAE. 24. Changes to These Terms Meridian may update these Terms from time to time. Updates will apply to future transactions and Membership periods and will not retroactively alter a paid Membership unless required by law. 25. Contact Meridian Global Concierge Operated by XTALENT EVENTS LLC Trade License No. 2644234 Sharjah Media City (SHAMS) Sharjah, UAE Website: meridianglobalconcierge.com Email:info@meridianglobalconcierge.com Telegram: @meridianconcierge